Terms of service
Terms and Conditions
Kim Seidler – Coaching, Digital Content and Shop
Version: 23 September 2026
The German version of these Terms is the binding one for contracts concluded in German.
This English version is provided for convenience and applies to contracts concluded in English.
Provider
Kim Seidler
c/o Autorenglück #64667
Albert-Einstein-Strasse 47
02977 Hoyerswerda
Germany
Email: kim@kimseidler.com
Website: https://kimseidler.com
VAT identification number under sec. 27a German VAT Act: DE365419641
1. Scope, Contract Language, Definitions
(1) These Terms apply to all contracts you conclude with Kim Seidler (the „Provider") via kimseidler.com, via the Tentary platform (kimseidler.mytentary.com), or by individual enquiry via email.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (sec. 13 German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession (sec. 14 German Civil Code).
(3) Contracts may be concluded in German or English. Where a contract is concluded in German, the German version of these Terms prevails.
(4) Conflicting terms of the customer do not become part of the contract unless the Provider expressly agrees in text form.
(5) The offer is directed at persons who have reached the age of 18.
2. Subject Matter
The Provider offers:
- free digital content – downloadable guides, newsletter, blog and video content,
- the Executive Presence Program – a time-limited group coaching program with additional individual sessions,
- individual coaching, trainings and workshops on request, including for companies,
- digital courses with limited or permanent access,
- physical products in the online shop (apparel and accessories, produced print-on-demand).
What is owed in each case follows from the product or program description at the time of the order.
3. Conclusion of Contract
(1) Free digital content. By submitting the request form you make an offer. The contract is concluded once the Provider makes the content available. For the newsletter, the confirmation procedure under sec. 4(1) applies in addition.
(2) Executive Presence Program. The presentation of the program on the website is not a binding offer but an invitation to apply. You apply using the free application form. The Provider reviews the application and decides at her own discretion whether to offer an introductory call. There is no entitlement to participate; the Provider is not obliged to accept an application and does not have to give reasons for a rejection. The contract is concluded only once the Provider sends you a participation agreement or booking confirmation in text form and you accept it. Application and introductory call are free of charge and create no payment obligation.
(3) Individual coaching, trainings and workshops. The contract is concluded by matching declarations in text form, usually by acceptance of an individual offer.
(4) Digital courses and physical products. The product presentation is not a binding offer. By clicking „Order with obligation to pay" or an equivalent button you make a binding offer. Before submitting, you can review and correct your entries. The contract is concluded when the Provider confirms the order in text form, grants access, or ships the goods. An automatic acknowledgement of receipt does not constitute acceptance.
(5) The contract text is stored. You will receive the order details, these Terms and the withdrawal instructions by email.
4. Scope of Services
(1) Free digital content and newsletter.
The newsletter is sent only after express consent and confirmation using the double opt-in procedure. You may withdraw your consent at any time, in particular via the unsubscribe link in every email. Free content is informational and does not replace individual advice. The Provider does not owe continuous availability of free content and may change or discontinue it at any time.
(2) Executive Presence Program.
The scope follows from the program description at the time of booking. It currently comprises:
- three individual sessions of 90 minutes each, scheduled individually,
- twelve group sessions of 120 minutes each, weekly at the announced time,
- availability of the Provider between sessions via a messenger service, aiming to respond within 24 hours on business days,
- a reflection journal in digital form as accompanying material,
- a collection of example phrases (the "phrasing library") as a reference aid for individual conversation situations,
- a signed copy of the book „Unsichtbar war gestern" as a gift. The book is freely available in bookshops and is not teaching material of the program.
All sessions take place live and in real time by video conference. Participant and Provider are in direct mutual exchange; questions, feedback and exercises take place within the running session. The entire time volume of the service consists of these synchronous sessions.
Sessions are not recorded. No recordings of the group or individual sessions are made or made available; there is no media library and no time-shifted access. If you cannot attend a group session, you will receive a short summary of its content on request (§ 8 paragraph 5). Pre-recorded teaching videos, learning modules, lessons or a self-study program are not part of the contract.
The reflection journal is accompanying material for the participant's own reflection and is not a textbook or workbook containing course material. The focus of the service is individual and personal advice and support, not the transmission of examinable course content. No examination, grading or certification takes place; no certificate of achievement is issued.
Places per cohort are limited. The Provider may reschedule individual sessions for good cause and will announce this as early as possible. If a group session cannot take place, it will be made up.
(3) Individual coaching, trainings and workshops. Scope, location, duration and fee follow from the individual offer.
(4) Digital courses. The access period follows from the product description. If nothing is stated there, access is granted for twelve months from provision. The Provider may update course content as long as the contractually owed benefit is preserved.
(5) Physical products. Products are manufactured and shipped print-on-demand by a service provider. Images are illustrative; production-related deviations in colour and print position within customary limits are possible and do not constitute a defect.
5. Limits of the Service
(1) Coaching is a process of personal and professional development. It does not replace psychotherapy, medical or psychological treatment, or legal, tax or investment advice.
(2) The Provider owes careful, professionally sound support, but no particular outcome. Results depend substantially on your own participation, your situation, and circumstances outside the Provider's control. No assurances are given regarding career changes, promotions, salary development or earnings.
(3) If you are in psychotherapeutic or psychiatric treatment, or if a condition requiring treatment exists, please clarify participation with the person treating you beforehand. The Provider may decline or end a contract on this ground where coaching is evidently not the suitable format.
(4) You are responsible for the accuracy of your information and for having an internet connection suitable for video conferencing and the software customary for digital content.
6. Prices and Payment
(1) All prices stated are final prices. The provider is a small business within the meaning of sec. 19 of the German VAT Act (UStG); VAT is therefore neither charged nor shown.
(2) Shipping costs may apply to physical products. They are stated separately before you submit your order.
(3) The price stated on the product page at the time of the order applies. Early-bird prices apply only within the stated period.
(4) Payment is made using the payment methods offered during the order process. The Provider determines which methods are available and may exclude individual methods. Payment is processed by payment service providers whose terms apply in addition.
(5) Instalment payment may be agreed for the Executive Presence Program and for individual services. Instalments fall due on the dates stated in the contract. If you are in arrears with two consecutive instalments in whole or in part, the Provider may call the entire remaining amount due immediately after setting a reasonable deadline. Agreeing instalments does not change the scope of the service.
(6) Access to digital content is granted after receipt of payment.
(7) Statutory provisions apply in the event of default.
7. Provision, Delivery, Shipping
(1) Digital content is delivered by granting access or providing a download link.
(2) Coaching services are provided at the agreed times by video conference unless otherwise agreed. You will receive the access details in good time.
(3) Physical products are shipped to the delivery address you provide. Delivery time follows from the product page or the shipping information shown during checkout and consists of print-on-demand production time plus shipping time. Delivery times are non-binding guide values unless a fixed delivery date has been expressly promised.
(4) Partial deliveries are permitted where reasonable for you; no additional shipping costs arise for you as a result.
(5) The goods remain the property of the Provider until paid for in full.
8. Appointments, Rescheduling and Cancellation Fees
(1) Individual appointments may be rescheduled free of charge up to 48 hours before the start. Receipt of your notice in text form is decisive.
(2) For cancellation or rescheduling between 48 and 24 hours before the start, the Provider charges 50 per cent of the fee attributable to that appointment; for cancellation less than 24 hours before the start or for non-attendance, 100 per cent.
(3) You are in every case free to prove that the Provider suffered no loss or a substantially lower loss. The Provider remains free to prove a higher loss.
(4) Paragraph 2 does not apply where you are unable to attend for a reason you are not responsible for and which makes attendance unreasonable, in particular demonstrated illness. Please notify as early as possible; the appointment will then be made up.
(5) Group sessions of the Executive Presence Program are not made up individually and are not refunded pro rata if you do not attend. On request the Provider will provide a summary of the session content.
(6) If the Provider has to cancel an appointment, it will be made up at no additional cost. If that is not possible, the portion attributable to that appointment will be refunded.
9. Termination
(1) The statutory right of withdrawal for consumers remains unaffected; it is set out in the separate withdrawal instructions.
(2) Contracts for time-limited programs end when the program ends; ordinary termination during the term is excluded to the extent permitted by law. The right of both parties to terminate for good cause remains.
(3) Good cause exists for the Provider in particular where you repeatedly breach the confidentiality of the group, pass on content without authorisation, or substantially disrupt proceedings. In that case the Provider retains the claim to remuneration for services already rendered.
(4) Termination requires text form.
10. Right of Withdrawal
Consumers have a statutory right of withdrawal. Details, periods and consequences follow from the withdrawal instructions, which are provided separately and form part of this contract. The model withdrawal form is attached to them.
11. Confidentiality
(1) The Provider treats everything disclosed in the course of coaching as confidential. This continues after the contract ends.
(2) The same applies to you regarding what you learn about other participants in group sessions. Recording of sessions by participants is not permitted.
(3) Statutory duties of disclosure remain unaffected.
12. Rights of Use
(1) All content provided by the Provider – texts, working materials, journals, recordings, guides, graphics – is protected by copyright.
(2) You receive a simple, non-transferable right to use the content for your own, non-commercial purposes. Passing it on to third parties, publishing it, reproducing it beyond your own use, and using it for your own offerings are not permitted without prior consent in text form.
(3) The granting of rights of use is subject to payment in full.
(4) In the event of unauthorised distribution, the Provider's statutory claims remain unaffected.
13. Defects
(1) For physical products, the statutory rights in respect of defects apply (secs. 433 et seq. German Civil Code).
(2) For digital products and digital services towards consumers, secs. 327 et seq. German Civil Code apply. The Provider supplies updates where necessary to maintain conformity with the contract and informs you about them.
(3) Towards entrepreneurs, the limitation period for claims in respect of defects in goods is one year from delivery; the statutory duties to examine and give notice under sec. 377 German Commercial Code remain unaffected. The shortened period does not apply to claims arising from injury to life, body or health, nor in cases of intent or gross negligence.
14. Liability
(1) The Provider is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, where a guarantee has been assumed, and under the German Product Liability Act.
(2) In cases of slight negligence, the Provider is liable only for breach of a material contractual obligation – an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.
(3) Any further liability is excluded.
(4) Paragraphs 1 to 3 also apply in favour of the Provider's vicarious agents.
(5) The Provider is not liable for the content of linked third-party websites; the respective provider is responsible for these.
15. Set-off and Retention
You may set off only against undisputed claims or claims established by final judgment. You may exercise a right of retention only to the extent that your counterclaim arises from the same contractual relationship. Consumers additionally retain their statutory rights, in particular under sec. 320 German Civil Code.
16. Recommendations and Affiliate Links
(1) The website and the Provider's content may contain recommendation links to third-party offerings. If a contract is concluded via such a link, the Provider may receive a commission. No additional costs arise for you.
(2) Such links are marked where legally required.
(3) In that case the contract is concluded exclusively between you and the third-party provider, whose terms apply. The Provider is not involved in the transaction and is not liable for delivery, quality or fulfilment.
17. Dispute Resolution
The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. Concerns are gladly resolved directly – an email to kim@kimseidler.com is sufficient.
18. Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
(2) If you are a merchant, a legal entity under public law or a special fund under public law, the Provider's place of business is the exclusive place of jurisdiction. Statutory places of jurisdiction apply towards consumers.
(3) Amendments and additions to these Terms require text form.
(4) Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.